What We Offer
Services & Pricing
Fixed-cost support with no hidden charges. All rates are exclusive of VAT. Payment terms 14 days from invoice date.
Per Session
Simple Fix
£90 per hour
- Initial diagnostics and fix
- Up to 1 Hour
- Ad hoc integration support
- Fair use policy applies
Per Session
Complex Fix
£195 / session
- Remote deep diagnostics
- Up to 3 hours per session
- Remote battery startup included
- Sessions over 3hrs treated separately
- Full fault resolution report
Per Visit
Site Visit
£400 / visit
- Physical site attendance
- Where remote fix not possible
- Geographic grouping preferred
- Approved 3rd-party engineers available
- Same standard as direct attendance
Consultancy
Consultancy Service
£POA
- Let us help train your staff
- Integration Advice
- Technical Advice
- Repair & Fault Finding Advice
- Training Videos
What We Offer
Specialist Support Services
Help Desk Support
First and second line support for GivEnergy customer bases. Customer-facing assistance, technical escalation, and integration support within fair use limits.
Complex Fault Resolution
In-depth remote diagnostics and intervention for faults beyond standard help desk scope. Includes remote battery startup as part of the resolution process.
Site Visits
Physical site attendance where remote resolution is not possible. Geographic grouping managed to minimise turnaround time and costs across your portfolio.
Technical Training
Online sessions for your internal support desk. Written guides and instructional videos to reduce inbound support volume and empower your team.
Commercial System Controls
Advanced controls systems to help you get the best out of your commercial platform
Integration Advice
GivEnergy inverter interfacing, API access setup, and diagnostics to help to intergrate with GivEnergy systems